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Video tutorials

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Getting started with Innr smart lighting

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Pairing Innr Zigbee bulbs with the Echo Plus

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Pairing Innr Zigbee bulbs with Philips Hue

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Manual Reset of Innr Bulbs

Innr takes it Outside

Tips and Tricks for connecting Innr Outdoor Lighting

How to reset your Zigbee retrofit products

How to Reset your Innr Zigbee retrofit products

How to reset your Innr WiFi bulbs

How to Reset your Innr WiFi bulbs

How to Reset your Innr Ceiling Lamps

How to Reset your Innr Ceiling Lamps

How to Reset your Innr Luminaires

How to Reset your Innr Luminaires

How to Reset your Innr Smart Plugs

How to Reset your Innr Smart Plugs

How to Reset your Innr Outdoor products

How to Reset your Innr Outdoor products

How to Add a Device

How to Add an Innr Device to the Innr app

Control Your Lights, Innr for WiFi

How to control your Innr lights using the Innr app

Use Routines LQ

How to Use and Add Routines in the Innr app

Timers LQ

How to use and set the Timer Automation in the Innr app

Sunrise Sunset LQ

How to use and set a Sunrise or Sunset Automation in the Innr app

Wake Up + Go To Sleep LQ

How to use and set a Wake Up or Go to Sleep Automation in the Innr app

Download product manuals

Quick answers

Old Bridge vs New Bridge
Do I have an old Innr Bridge (BG 110) or a new Innr Bridge (BG 220)?

The old Bridge (BG 110) operates with the Innr App v1, and the new Bridge (BG 220) operates with the Innr App.

The old Bridge (BG 110) looks like this:
bridge Innr hub

And the old Innr App v1 looks like this:

 

 

 

 

 

 

 

 

 

 

The new Bridge (BG 220) looks like this:

And the new Innr App looks like this:

 

If you have any questions regarding the old Bridge (BG 110), please take a look here.

Top FAQs
Where can I find the Innr app?

You can download and install the Innr app in the App Store (Apple), Play Store (Android) or AppGallery (Huawei), or scan this QR code: it will take you directly to the Innr app in your store.

QR code to app store

First create an account. Then open the Innr app, press the + button in the top-right corner of the app and choose “Add Device”. Now scan the QR code on the bridge or, if you can’t scan the QR code, choose “I Can’t Scan” and then choose “Innr Zigbee Bridge”. Then follow the rest of the steps in the App. The App provides on-screen Help to assist you in pairing the bridge.

Innr app logo

Please make sure you’ve downloaded the Innr app (see logo), not the Innr app V1.

 

 

The Innr app V1 is an old version of the app that will only work with  the old Bridge BG 110. If you have a question about adding the Innr app V1 to the old Bridge, please check the FAQ here.

How do I link my Bridge or Smart bulb to the app?
  1. Open the app.
  2. Press the “+” button in the app and press “Add Device”.
  3. Scan the QR code on your light/bridge.
  4. Screw in your light and wait for the app to connect with the light.
  5. Select your WiFi network and connect to it.
  6. Select a room and add the light (this step does not apply to linking the Innr Bridge).
  7. Set up your Routines or skip this step to do it later on.
My light doesn't have a QR code or I can't scan the QR code

If you have a light without a QR code on the side, or you see a QR code but your camera can’t scan the code, you can manually add the light to the Innr app:

  1. Open the Innr app, press the ‘+’ in the upper right corner and choose ‘add a device’.
  2. In the screen with the scanner, press ‘I can’t scan’.
  3. In the next screen, choose ‘Zigbee Light’ and press ‘next step’.
  4. Once the timer has started, switch on the lamps or turn off and on again in case the light was already on. This is the reverse order of what the app says.
  5. Wait for the light to be found in the next 120 seconds. The light will blink once when it’s found and connected.
  6. Then you will see a green check mark and “device added”. Underneath that, you have the option to change the name of the light and assign it to the right room.
  7. You’ll get the choise to add the light to Routines and Automations. You can do this immediately or add it later.
  8. Press ‘Done’ to finish the set up, or ‘Add more devices’ to add more devices.
I have difficulties pairing my Innr Outdoor Lights with the bridge. What can I do?

When Innr lights are paired to a Zigbee system, they become part of the Zigbee mesh network, connected directly to the bridge or to another light in that network. This means that they don’t have to be close to the bridge; another Zigbee light or plug can function as a Zigbee ‘signal repeater’. In order to expand the range of your Zigbee system, place the Zigbee products inside your house within a distance of no more than 10 meters.  Outside, the Zigbee signal will encounter less obstacles, so the range will go much further, up to 30 meters.
Below you will find our tips & tricks for connecting your Outdoor products:

  • The smart part of the Outdoor lights is the control box. This control box should be in the best possible range of the bridge or a Zigbee light or plug inside the house. Make sure it is not behind any obstacles, especially not metal objects
  • Connect the control box outside, preferably where you will place it. Make sure that the nearest indoor smart light(s) or plug(s) are switched on, so that they can serve as a ‘repeater’ for the Zigbee signal
  • Make sure the control box is at least 15cm from the ground. If the control box is on the ground, the signal reception becomes a lot weaker.
  • Insulating windows, especially HR ++ glass, can drastically reduce the range. Therefore, make sure that the signal does not have to pass through such glass, but rather through stone or wooden walls. The signal can pass through walls more easily.

Check out this file for a visual explanation, or watch this video.

I already own (wall)dimmers. Can I use them?

No. In fact, you should not install any Innr light with a dimmer as the lamps can’t deal with the electronic control coming from the dimmer, even if you would put it at full on. There is a high chance the light will start flickering. If that’s not the case, there’s a good chance the wireless control will be greatly distorted by using dimmers.

So please, use the Innr bulbs with a regular light switch and dim the lights with the Innr app.

Can I use Innr lighting outside?

For outdoor use, Innr released line of dedicated Outdoor lights to light up the non-rainproof parts of your living space. All other lights aren’t designed to be used outside. But if you’re using them in rain and moisture resistant fixtures, the smart bulbs, candles and GU10’s should be just fine in those, just like regular LED lights. The lights might be more difficult to control because of the larger distance between the lamps and the Bridge, however. Plus, garden light fixtures are often made out of metal, which may distort the signal and make it harder to control the lights.
When you’re using WiFi Lights (so controlling them without the use of a bridge), it shouldn’t be a problem as long as the outdoor fixture is waterproof. Just make sure your WiFi signal reaches your outdoor fixture. Please be aware that all Innr lights can be used between the temperatures of -20° and 40° Celsius / -4° and 104° Fahrenheit.
Go to the Outdoor Lighting page

Do I need to be in the room to control Innr?

No! A big advantage to controlling Innr using your smartphone or tablet over WiFi is that you can use it wherever you want! As long as both your device and your home are connected to the internet, and your Bridge is also being supplied with internet and power, you could light up the room from across the world. With the remote, your range depends on the nearest lamp or Bridge—its parent. As long as its parent is within about eight meters (depending on walls and ceilings), it’ll work! If you want to add new lights using the app, you’ll need to be connected to your home WiFi network.

Can I use the Innr bulbs with Google Home, Alexa, Siri or Apple Homekit?

You can use the Innr bulbs with both Google Home and Alexa, but not Siri and Apple Homekit. To connect your Innr bulbs in the Innr app (not the Innr app V1) with Alexa or Google Home, go to the menu button in the upper left corner and choose the button ‘Alexa & Hey Google’.

You can make Siri Shortcuts in the Innr app (not in the Innr app V1), so that you can operate your routines by voice. Open the Innr app, press “Routines” and you’ll see a button on the lower right where you can set up your Siri Shortcuts. Say “Hey Siri” to get its attention and say the shortcuts you set up, for example: “Good Morning”.

Can I expand my Zigbee system with WiFi bulbs?

Yes! The new Innr app lets you connect WiFi and Zigbee to your system. For Zigbee products you still need a bridge or hub, but both WiFi and Zigbee can be operated from the Innr app.

How many lights can I pair with one Innr Bridge (BG 220)?

You can pair and operate up to 30 Zigbee lights with the Innr Bridge (BG 220). In case you need to add more Zigbee lights, you can also add more Innr Bridges to the Innr app.

Zigbee lights create a mesh network, but what is a mesh network?

Every Zigbee light or switch is not only a receiver of the signal of the Zigbee bridge, but also a transmitter. This means that your Zigbee network becomes stronger and more stable with the addition of each light.

Innr WiFi bulbs
Do I need a bridge to operate the WiFi bulbs?

No. The Innr bridge is not required for WiFi bulbs, you can connect your WiFi bulbs directly to the Innr app.

Why is Innr launching these WiFi products in addition to the extensive range of Zigbee bulbs and luminaires?

Zigbee bulbs will always need a Zigbee bridge to be functional. There are many benefits to it when you have already got a lot of smart lights. But if you only want to use a small amount of smart lights (less than ten), our WiFi bulbs will do the trick, with the great advantage of not needing a bridge. This way it’s easier to get to know smart lighting, and you can eventually expand to a Zigbee system, if you’d like. With the Innr app, people will be able to use both Innr’s WiFi products and Innr’s Zigbee products connected with the Innr Bridge in the same system, with one app!

Why are WiFi bulbs cheaper than Zigbee bulbs?

WiFi bulbs aren’t inherently cheaper than Zigbee bulbs, but the underlying technology is less complicated, with lower system maintenance costs, which in turn means a lower price. Besides, there are lots of low-cost suppliers, because WiFi lamps are easier to make. Overall, these bulbs have lower performance than most Zigbee bulbs.

Are Innr WiFi bulbs protected against hackers?

We have taken several measures to protect the WiFi bulbs (and other WiFi devices) against such abuse. All communication between the lights within the cloud has been encrypted with a unique key. These lights use a modern chipset combined with firmware with the latest security updates. Firmware updates are secured with a signature, so the only updates it accepts are from the Innr cloud.

Furthermore, all communication through the app with lights within your WiFi network are encrypted the same way your other devices in your home network are. Because of safety measures, our WiFi bulbs do not allow using an open WiFi network. It will be your own responsibility to secure your WiFi network, for instance not using a WiFi password that’s easy to guess, and only sharing this password with people you trust.

What’s the difference between operating via WiFi and operating via Zigbee?

Operating via Zigbee requires a bridge or a hub. WiFi doesn’t need those.

Can I expand my set up with Innr WiFi bulbs with Zigbee lights?

Yes! The new Innr app lets you connect WiFi and Zigbee to your system. Just add the Innr Bridge and you’ll be able to add Zigbee lights and accessories and operate them all with the Innr app.

Can I use the Innr Remote to operate my WiFi bulbs?

In combination with the Innr Bridge you can indeed also control your Innr Wifi bulbs with the Innr Remote.

Do I have to be in the same room as the WiFi bulbs to operate them?

No, the lights can be operated from anywhere in the world; at home from your WiFi network, or outside via the cloud.

How many WiFi bulbs can I operate with the app?

We advise you to use a maximum of ten WiFi bulbs, because the load on the network can cause the connection to become very slow. If you want to connect more than ten lights, we advise you to choose our smart Zigbee bulbs, which you can connect to our Innr Zigbee Bridge and operate from the same app (the Innr app).

I have multiple WiFi networks, which one do I choose?

The Innr bridge and WiFi lamps only support 2.4 GHz networks, so if you have a 5 GHz and a 2.4 GHz network, choose the 2.4 GHz one. If you also have a guest network, we advise not to use that since you will share the password of that network with people outside your family. Putting the Innr system in the guest network will therefore lower the security of your Innr system.

If you have multiple 2.4 GHz non-guest networks, we generally advise to choose the network of which the router is closest to your Innr bridge and Innr WiFi lamps.

How do I reset a WiFi light?

You can easily reset a light by turning it off and on six times, with an interval of around half a second. When the light is reset, it will flicker twice to let you know it can be connected again. Here is a video showing the reset process.

Getting Started
Which operating systems are compatible with the Innr app?

You can install the app to as many devices as you want. The app is available for Android, iOS and HarmonyOS. The Innr app is compatible with smartphones or tablets with the following operating systems: – iOS 9 and higher – Android 4.1 and higher. The Innr app is not compatible with Windows phones or tablets.

Can I keep using my own lamps and fixtures?

Yes, you can keep using your own lamps and fixtures! We’ll make sure you’ll see them in a whole new light. Innr uses lighting products with a special built-in RF chip so they can communicate with the Innr Bridge. To get the most out of the ‘Smart Lighting’ system, replace your old bulbs with Innr light bulbs, candles and spots. Additionally, The Innr Smart Plug allows you to keep using your current bulbs that don’t have a E14, E27, B22, A19, BR30 or GU10 fitting. However, the Smart Plug won’t be able to dim them, just turn them on and off. Besides that, almost all mains-connected devices can be operated wireless by connecting them with a Smart Plug to your smart system!

Is my personal data safe with Innr?

At Innr we are very strict and safe when it comes to the personal data of our users. We follow the European laws of the GDPR (General Data Protection Regulation) and the guidelines associated with it. For instance, we only ask personal information that is absolutely necessary, and use it for very specific purposes, which we have summarized in our Privacy Policy. In our Privacy Policy, we specify for how long we will keep your data, with whom and why we share your data, and what your rights are as a user in regards to your data, for example your right to have your personal data deleted. You can find all details in our Privacy Policy.

What is the difference between the 1-series and 2-series, for example RB 165 and the RB 265?
  1. The memory function: The lights of the 2-series remember their last brightness or colour setting after being turned off and back on.
  2. Easy pairing: Simultaneous pairing of multiple devices is possible with the 2-series.
  1. Response time: The lights of the 2-series have a faster system response with higher reliability.
  2. Safety: The lights of the 2-series have enhanced security with unique per-device encryption.

In addition, the 2 series uses Zigbee 3.0. The 1 series uses Zigbee Light Link.

Do all of the supplied light sources need to be plugged into the 220-240V mains?

No, it’s only the Recessed Spot Light (RSL 110) and the Flex Strip with LED Driver (FL 130 C /LD and FL 140 C /LD) that don’t have a plug included. The included LED Driver needs to be connected directly to the 220V mains. The Spots (ST 110), regular Flex strip (FL 130 C), Puck (PL 115), Outdoor Spot Lights (OSL 130 C) and Outdoor Flex Light (OFL 120 C and OFL 140 C) all work with 24 DC. The adapter for this is included with all of these products, so you can just plug it into any regular socket.
The Bulbs, Candles, and the GU10 Spots work with 220-230V. Meaning, they can go right into an existing fitting and you won’t need an adapter for them. The Innr system does not use any battery or accumulator powered lighting sources.

Do I need an account to install and use Innr?

Yes, in order to operate the Innr lighting system you need to create an account. After you’ve opened the app for the first time, you have to enter a username. This needs to be a working email address. You’ll have to think of your own password. Take the following password requirements into account: 8 to 128 characters with at least 1 uppercase letter, 1 lowercase letter and 1 number. We’ll then send you an email to confirm your account. Once you’ve done that, you can continue the installation. The app will guide you through this step-by-step.

Setting up your Innr system
Are there any password requirements for my Innr account?

Yes. Your Innr account’s password has the following requirements:

  • A minimum of 8 characters.
  • A minimum of 1 lowercase letter.
  • A minimum of 1 uppercase letter.
  • A minimum of 1 number.
I have multiple WiFi networks, which one should I choose?

That doesn’t really matter, but it would be advisable to use the WiFi network that provides the strongest connection for the Innr bridge.

I downloaded and started the Innr app, but I can’t add the Bridge (BG 220).

Open the Innr app, press the + button in the top-right corner of the app and choose “Add Device”. Now scan the QR code on the bridge or, if you can’t scan the QR code, choose “I Can’t Scan” and then choose “Innr Zigbee Bridge”. Then follow the rest of the steps in the App. The App provides on-screen Help to assist you in pairing the bridge.

Please make sure you’ve downloaded the Innr app, not the Innr app V1. This is an old version of the app that will only work with the old Bridge BG 110. If you have a question about adding the old Bridge to the Innr app V1, please check the FAQ here.

Why are the lights flashing / showing a colour loop?

The flashing (White and Comfort lights) or colour loop (Colour light) indicates that your lights still need to be linked to the Innr app. This is needed to make sure you are the only one in control of your lights, and not your neighbour (and vice versa!). As long as a lamp isn’t linked to the app, it will flash for a few seconds or show a colour loop when turned on. To connect one or multiple lamps, use the app to pair your lights. If you have the Innr Bridge, make sure you’ve connected the Bridge to the app first, before you pair your lights with the app. Watch the video “How to Add an Innr Device to the Innr app” on this page to guide you through the set up.

After I’ve turned my lights off and on, they’re blinking but they aren’t being found by the Bridge. What now?

If the bridge can’t find the light it could be because the light is too far away from the bridge or there are objects between the bridge and the light that are disturbing the wireless signal. In that case, try to bring the light closer to the bridge and make sure there are no big metal objects, fish tanks, microwave ovens or Low-E glass (with reflective coating) between the bridge and the light.

In the specific case of older Innr lights (indicated by a product type number stating with a 1, e.g. RB 185 C) the connection ‘window’ of the light times out around 3-4 seconds after switching on the light. In that case, first let the App start searching for a light and then switch the light Off and On again. The light will blink and the App will then find it within 15-20 seconds.

How do I pair or reset the smart plug (SP 120 or SP 220)?

First start looking for new devices in the app, than plug the smart plug (SP 120 or SP 220) in the power socket. Most times it is found immediately. If not, you can reset the Smart Plug by holding down the power button for 5 seconds. This switches the Smart Plug off and on again. When the Smart Plug is switched on, then the button light of the SP 120 is blue, and the button light of the SP 220 is green. Now the bridge can find the Smart Plug and it appears as SP 120/SP 220 in your app. Here’s a video showing the reset process. 

Can I use a Smart Plug (SP 120/SP 220/SP 222/SP 224) for my washing machine?

No. Even if the average energy consumption of the washing machine is within the power limit of your smart plug,  the peak power consumption of washing machines is far higher than the maximum rated power of the Smart Plug. This will erode the coating on the internal contacts and eventually weld them together, leading to a defective product.

How do I connect the Innr app to the Bridge BG 220?

First download and install the Innr app in the App Store (Apple), Play Store (Android) or AppGallery (Huawei), or scan this QR code, it will take you directly to the Innr app in your store:

QR code to app store

Open the Innr app, press the + button in the top-right corner of the app and choose “Add Device”. Now scan the QR code on the bridge or, if you can’t scan the QR code, choose “I Can’t Scan” and then choose “Innr Zigbee Bridge”. Then follow the rest of the steps in the App. The App provides on-screen Help to assist you in pairing the bridge.

Innr app logo

Please make sure you’ve downloaded the Innr app (see logo), not the Innr app V1.

 

 

The Innr app V1 is an old version of the app that will only work with  the old Bridge BG 110. If you have a question about adding the Innr app V1 to the old Bridge, please check the FAQ here.

Can I move my lamps or take the bulbs out of their fittings without them losing their link to the Bridge?

Once the lights have been linked to your Bridge or Remote you can safely move them or put them in another fitting. You can keep controlling the moved lights, provided that the light is still within acceptable range of the Bridge, or has enough other Bridge-connected lamps close to it to pass the signal. Of course, moving a lamp may mess up your room layout a bit, but you can resolve this in the app.

Why are there lights with an LED driver?

Sometimes there is no electrical outlet nearby. That is why a number of our lights, such as the Recessed Spot Light and the Flex Strip Colour, have an LED driver instead of a plug. But what does that mean for the installation?

An LED driver makes it possible to connect the smart lights directly to the mains via the control box. So there is no plug at the end of the cable: connect this to the 220 – 240V wiring that comes out of your wall or ceiling. You usually lead the wiring of recessed spots over the suspended ceiling to connect them invisibly.

The Flex Strip Colour is available in two variants:

1.      The FL 140 C (type F) and FL 140 C /05 (type G) with an adapter and a plug that goes into the socket
2.      The FL 140 C / LD with an LED driver: You connect the strip via the control box directly to the mains

You can choose how you want to install your smart lighting!

If I cut the Flex Strip Colour (FL 130 C) in two pieces, can I assign both parts to two different rooms or scenes?

Because you’ll connect both parts to the same control box, the strip behaves like one light, even though it was cut in two pieces.

Control your Innr smart lighting
Can I link one lamp to multiple Scenes and Routines?

Yes, you can! Just select the specific light in the app when creating a Routine.

Scenes adjust all the lights in a room at once. Once you’ve added a lamp to a room, it will be automatically be part of the Scenes for that room.

How do I create a new Routine and assign lights to it?

Tap the “+” and tap “Add Routine”. You can now pick a Routine Name, change the Routine icon, and assign devices to include in the Routine. Press “Save” and the Routine will show up on the Homepage.

Why do the lights sometimes not respond very well to the remote (RC 110)?

The Innr remote RC 110 works with a so-called ‘parent’ within the network. Usually, this will be the closest lamp, or the Bridge. The remote sends the signal to the parent, which sends along the signal to all the other lamps and the Bridge in the network. As long as the remote is close to its parent, it should work virtually immediately. However, when the remote moving away from its parent, it might detect a closer lamp than the one it’s currently connected to. If so, it will chose the closer light as its new parent. This ‘switch’ takes 3-4 seconds. This essentially means it will appear as if the remote isn’t working, or rather, the lights won’t respond when one of the buttons is pressed. Simply give the remote a few seconds to connect to the new parent and the lights will respond as expected.
By placing the remote in a permanent spot you typically won’t experience this phenomenon.

Can I use all mobile devices and is there a limit to the amount?

The Innr app is compatible with smartphones or tablets with the following operating systems: – iOS 9 and higher – Android 4.1 and higher. The Innr app is not compatible with Windows phones or tablets. Of course it’s also possible to use the Innr remote to operate the lighting. The amount of devices you connect is unlimited, but they do need access to WiFi and the app needs to be installed.

How do I connect another smartphone or tablet to the Bridge (BG220)?

After you’ve used one smartphone to create your account, you can use use those login details to connect more phones or tablets to your Bridge. The Innr app is compatible with smartphones or tablets with an operating system of either iOS 8 or above, or Android 4.1 or above. The Innr app is not compatible with Windows phones or tablets. The amount of devices you can use with it is unlimited.
To connect a new phone or tablet, first download the Innr app on the App Store (Apple), Play Store (Android) or AppGallery (Huawei). Start the app, click through the first three install steps until you reach the login screen. Fill out your username (the email address you used to create the account), the password, and press ‘Login’. You don’t need to press the button on the Bridge again.

How do I reset the system?

There are basically two levels of system reset.

  1. Should the system become unresponsive, first step is to ‘kill’ and re-start the App. If that doesn’t work, power cycle the bridge by unplugging and re-plugging the USB connector in the bridge. Wait for the 3 white LEDs to light up and be stable, then use the App to control the lights again.
  2. If you want to completely reset the bridge to ‘factory new’, press the button on the bridge for 10 seconds, until the green LEDs start blinking. IMPORTANT: when you do this the connection to the App and all the lights is broken and you have to set-up the system from scratch. Only do this if you know what you are doing! And if you do this it is advisable to first delete each light from the system via the App, so that the lights return to ‘factory new’ mode and are ready to be connected again.

Never use the System Reset option in the app unless you want to reinstall your entire system. The System Reset function will delete all of the your Innr system’s information.

In case of power failure, will I loose all my Innr settings?

No. The scenes and other settings of your lights are stored safely. When the power is on again, the system will pick up all scenes and settings.

What happens when I turn off the Bridge (BG 220), or if it shuts down?

If you turn off the bridge you can’t control the Zigbee lights anymore with the App or the Remote, and also the Routines won’t work anymore. However, you will still be able to control the WiFi lights with the App because they are controlled directly by the App via your home Wifi router. Also the Routines will continue to work for your WiFi lights, as those are controlled by system in the Cloud.

The bridge won’t shut down by itself, so as long as you keep it powered it will continue to work 24/7.

Old Bridge (BG 110)
I downloaded and started the Innr app, but it’s unable to find the Bridge (BG 110).

During the initial installation process the app will look for a Bridge that’s connected to the same home network. In other words, the Bridge should be connected to the same router that your phone or tablet is connected to using WiFi. When this isn’t the case, the installation will fail.
This was done because of security considerations. Without this safeguard, if someone else is installing their Bridge at the same time you are, you might accidentally hijack it! After the initial installation, being connected to the same home network is no longer necessary. You’ll be able to operate Innr and lighten up your home no matter where you are.

Please note that using a VPN service during the initial installation could complicate the install process, so please disable it until the installation is finished.
There are a couple of routers that might cause problems, including the Davolink DV- 2020 supplied by Tele2, and the KPN Experia Box. If you see three green lights on the Bridge while you’re connected to the same router as your Bridge, and your Bridge still can’t be found, your router may have its ports closed, or it might not be feeling particularly cooperative. When this is the case, the rightmost light on the Bridge may be a constant red. This means it’s not receiving any internet from the router. Contact us using service@innr.com so we can help.
If there are multiple WiFi networks in your home (i.e. a personal and a visitor network, of a 2.4 GHz and a 5.0 GHz network), your Bridge might not be found either. To fix this, turn off all but one of the networks during the initial installation. After the installation you can turn them back on again.

How many Zigbee lights can I pair with one Innr Bridge (BG 110)?

You can pair and operate up to 100 Zigbee lights with the Innr Bridge BG 110.

How do I put my lights in linking mode?

Turn the lights off and on again, or in the case of the Smart Plug (SP 120), hold the off/on button for 5 seconds. As long as the light isn’t connected to a Bridge, it’ll flash for a bit upon being turned on. In that time it’ll search for a Bridge that’s also in linking mode.

After I’ve turned my lights off and on, they’re blinking but they aren’t being found by the Bridge (BG 110). What now?

It’s likely a range issue. You can try the following solutions: – Install more lights. All Zigbee certified lights communicate with each other to form a chain (Philips, SmartThings as well as Innr).

  • Place the Bridge at a higher point in the room. It’s likely your lamps are closer to eye level than the floor, so try to place the Bridge at about the same height.
  • Don’t put the Bridge or the lamps close to anything metal, like metal lampshades or inside the fuse box.
  • If possible, pick a spot in the center of your home to put the Bridge.
  • When first connecting a lamp with a Bridge, it’s important they’re physically close to each other. When needed, temporarily move a lamp to close the distance. After the initial connection, the system is able to remember them and they can be further away from each other.
How do I connect the app to the Bridge (BG 110)?

After you’ve installed and opened the app, it will automatically look for a Bridge connected to the same network. The app should find the Bridge within eight seconds. If not, try once again.
When the app has found the Bridge, the app will show you instructions on how to link it to the Bridge.

Can I link one lamp to multiple scenes (Innr app V1)?

Yes, you can! Just select the specific light in the app when creating a scene.

I’m trying to create a new room, but I can’t proceed (Innr app V1). What now?

Enter your room’s name and pick a room type. You need to do both before you can proceed. Once you’ve done this, a pink check mark will appear in the top right corner. Press it to complete creating your room!

How do I create a new scene and assign lights to it (Innr app V1)?

A scene can only be created for a specific room. If you’d like to create specific scenes for specific lights, you’ll first need to put the lights in a room together. Then you can go to the ‘Rooms’ screen, press the grey arrow to the right of the room’s name, choose ‘Add scene’, and follow the next steps:

  1. Choose a title for your scene.
  2. Pick the scene type.
  3. Choose what setting your lights will glow at by moving your finger over the white bar of each of the room’s lights.
  4. Press the red check mark in the top right.

This will save your new scene. You’ll now be able to activate it when you’re in the corresponding room. So on the ‘Rooms’ screen, press the grey arrow next to the room’s name to see the scene’s title. You can always enable and disable a scene by pressing it. Please note that every room always has a scene that’s enabled. You can switch between them by pressing the various scene icons you created. The icon of the scene that’s currently enabled will be pink.

The lights are no longer responding to the Innr app V1 – what now?
  1. Check your internet connection.
  2. Turn your Bridge off and on again by unplugging it. Check if all the LEDs turn green.
  3. Check if you’re on the same WiFi network as the one your Bridge is connected to.
  4. Close the app completely and restart it.
  5. Check if a grey cloud in the top left corner disappeared.

If these steps aren’t successful in solving the problem: check if the lights are being supplied with power, by turning your lights off and on again. Never use the System Reset option in the app unless you want to reinstall your entire system. The System Reset function will delete all of the your Innr system’s information.

How do I connect another smartphone or tablet to the Bridge (BG 110)?

After you’ve used one smartphone to create your account, you can use use those login details to connect more phones or tablets to your Bridge. The Innr app is compatible with smartphones or tablets with an operating system of either iOS 8 or above, or Android 4.1 or above. The Innr app is not compatible with Windows phones or tablets. The amount of devices you can use with it is unlimited.
To connect a new phone or tablet, first download the Innr app on the App Store (Apple) or Play Store (Android). Start the app, click through the first three install steps until you reach the login screen. Fill out your username (the email address you used to create the account), the password, and press ‘Login’. You don’t need to press the button on the Bridge again.

How do I reset the system (Innr app V1)?

Resetting your system includes your Bridge as well as your lights. First make sure all your lights are connected and getting power. If you reset your system while some lamps aren’t, then those lights won’t be reset and you’ll have to reset them manually afterwards.
When all the lights are switched on, navigate to Settings in the App by pressing the pink gear, press ‘Manage System’, and then ‘Reset System’. This option will reset your entire system: all settings will be deleted, the Bridge will restart, your lights will be reset and disconnected from your Bridge, and your Bridge will be disconnected from your Innr account. Your Innr account will still exist, and you’ll still be logged in to the App.

Never use the System Reset option in the app unless you want to reinstall your entire system. The System Reset function will delete all of the your Innr system’s information.

What happens when I turn off the Bridge (BG 110), or if it shuts down?

Unfortunately the Innr system won’t work. The Bridge is the central control room of the system, and it really won’t work without it.

Innr & Philips Hue
Can I add the Philips Hue Dimmer Switch to my Innr system with the Innr app V1 and the old Bridge (BG 110) too?

Yes, you can. Reset the Dimmer Switch by pressing a paperclip to ‘Reset’ on the back. If the reset succeeded, the LED light on the front will flash green. Open the Innr app, go to a room, press ‘Add new device’, then press ‘Search’ and wait. The Dimmer Switch will be shown in the app as RWL021-1. Press ‘Ready’ and go back to the room.
The Dimmer Switch is now part of your Innr system. You’ll need to do one more thing to be able to control your lights with it. It’s a lot like Touch Linking, the thing you do when you only want to use a remote to control smart lamps. You can only do this with lamps already linked to your Innr Bridge. When your lamps have been linked to the Innr Bridge, and you’ve added the Dimmer Switch through the method detailed above, you’ll need to physically hold the Dimmer Switch against the Innr lamps while pressing the topmost button on the Dimmer Switch. The lamp will breathe, the LED on the Dimmer Switch will flash green, and you will be able to control the lamps using the Dimmer Switch. And of course you will still be able to control them using the Innr app as well.

Can I add the Philips Hue Dimmer Switch to my Innr system with the Innr app and the Bridge (BG 220) too?

You will be able to add the Dimmer Switch, but the Dimmer Switch won’t work properly with the Innr system. So we do not recommend to add the Dimmer Switch.

Can I use the Innr app with the Hue bridge?

No, just like the Hue app only works with the Hue bridge, the Innr app only works with the Innr bridge.
While our vision for the future is that everything in the smart home automatically works together, and smart home apps can work with any system, this takes a lot of time to realise. With many manufacturers creating innovations and using different technologies, standardization is needed on multiple levels to ensure interoperability. Innr is committed to technology standards such as Zigbee to contribute to the fastest way to our vision for the smart home. At the same time, we invest significantly in compatibility testing with major ecosystems such as Alexa, Google Home, Hue, and SmartThings.

Why are my (colour) lamps not automatically recognized by my Alexa app or Google Home app when they are connected to my Hue bridge?

The Hue bridge does not always automatically communicate the colour settings of the Innr lamps. The solution for this is to withdraw the link with the Hue bridge from the Alexa app / Google Home app and then again give permission for the data to be read out. After that, the Alexa app / Google Home app will re-scan all lamps that are linked to the Hue bridge and the new Innr lamp will also be visible there. Now you can operate the Innr lamp as it should.

Can I upgrade Innr devices with the Hue app?

Unfortunately not. Our Zigbee devices support Zigbee OTA, which means “Over The Air” upgrade, so they do support being upgraded over the air using Zigbee. However, in order to apply a software upgrade to a Zigbee device, the bridge (also called hub) of the Zigbee network must first download the file from a server on the Internet, and then send it with Zigbee to the Zigbee device.
At present we do not have any software upgrade available for any of our devices. They all work without problems with all major hubs, and as such, they don’t need an upgrade. However, we would like to be able to provide upgrades to all our customers, so that IF there is a problem with one of our devices, we can solve it with a software upgrade.
So we have discussed with Signify, owner of the Hue brand, whether it is possible for us to distribute software upgrades for our devices via their system. The fact is that many of our customers are owners of a Hue system, so it makes sense to do this. Unfortunately, Signify is currently not willing to allow us to do this.
We are therefore looking for other ways to be able to provide all our customers with software upgrades, in a manner that is easy to use and works in all systems. That’s not easy, but we’re pretty smart here at Innr so we think we’ll be able to pull it off. Stay tuned…

Why can’t I use the Philips Hue* app to dim or control my Innr lamp when it should be within working range?

First, we’d like to explain the Philips Hue ‘Identify’ function: when you’re using the Hue app and you’re on the Settings and Light management screen, you can press a light from the overview and that light will flash. This is very useful when you want to find out which lamp on the list in the app corresponds to which lamp in your home.
A problem that occurs on some Innr lamps is that this flashing may confuse it. This is because after the flash, the lamp will be on a low dim setting causing it to be unable to be controlled through the Hue App. The solution: unplug the Innr lamp, plug it back in, and it should once again work as intended. Though thankfully, this shouldn’t happen very often because the Identify function will essentially only be used while installing.

  • FL 110 Flex
  • PL 110 Puck
  • ST 110 Strip
  • UC 110 Cabinet
  • SL 110 Spot

*Doesn’t work with Apple Home Kit en the Hue Entertainment functionality (Sync).

Innr & SmartThings
My Innr lamps automatically switch to a standby mode (dimmed light) as soon as I connect them to my SmartThings hub, what now?

There are two ways to connect the Innr lamps to SmartThings. The first way is also as follows:

  • Go to a room.
  • Press the + sign to add device.
  • Scroll to “Lighting”.
  • Select “Innr” brand logo.
  • Follow the steps.

If your lights automatically jump to a standby mode using this method, you could try the second pairing method:

  • Select the + sign at the top of the Home screen to add something.
  • Select “device”
  • Then at the top of the screen, press the “Scan nearby” option.
  • The bulb gets recognised, connects and added.

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