Terms of service

Last updated: February 28th, 2026

About Innr

Innr Lighting B.V. is a company established in The Netherlands. Further company and contact details are available in our Privacy Policy.

Changes to these Terms of Service

We may update these Terms of Service from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Terms of Service on the Website, update the "Last updated" date and take any other steps required by applicable law.

Scope and Definitions

These Terms of Service (“Terms”) govern your access to and use of:

  • The websites operated by Innr Lighting B.V. (“Innr”), including without limitation www.innr.com, www.innrlighting.com, www.innr.nl, and www.innrlighting.de (collectively, the “Website”).
  • Services provided by Innr, including without limitation Innr's “Customer Service” platform and the “Innr Smart Lighting System” consisting of Innr mobile apps (“App”) and Innr's “Cloud Service” (together, the “Services”).
  • Software provided by Innr such as App, PC/desktop applications, and software embedded in products (“Software”).
  • Any digital content, audio, video, images, texts, or other information contained on or made available through the Website or the Services (“Content”), including content that users upload to the Website or the Services (“User Content”).

These Terms do not govern the purchase of physical Innr products (“Products”), which is subject to separate policies published on this Website, and mandatory consumer law.

Certain Products contain embedded Software or firmware that is necessary for the Product to function. Such Software forms an integral part of the Product and may be subject to updates, including security, compatibility or reliability updates, where required by applicable law. The provisions in these Terms relating to such Software apply solely to the use of that Software and do not regulate the sale, ownership or conformity of the Product itself. Mandatory EU consumer and data rights, including those defined in the EU General Data Protection Regulation (GDPR) and the EU Data Act, are not limited by these Terms.

Further terminology definitions are available in our Privacy Policy.

Please read these Terms and the Privacy Policy carefully before using the Website, Services, Software or Content.

Acceptance of these Terms

By accessing or using the Website, Services, Software, or Content, including but not limited to creating an account on the Website, downloading or using the App, buying and using a Product, and installing or using an Innr Smart Lighting System, you agree to be bound by these Terms, together with the Privacy Policy and other written policies published on this Website. If you do not agree to these Terms, you should not use the Website, Services, Software, or Content. The Terms remain in full force and effect so long as you continue to use or access the Website, Services, Software, or Content, until terminated in accordance with the provisions of these Terms.

Availability and Intended Use

The intended use of the Website and Content on it is to provide information about Innr and its Products and Services, to sell Products to customers, and to provide Customer Service. The intended use of the Services, Software, and Content within them is to allow customers to control and monitor their Innr Smart Lighting Systems, and to provide Customer Service.

The Website, Services, Software and Content are intended for non-critical and non-time-critical use and continuous availability is not guaranteed. You acknowledge these limitations and agree that Innr is not responsible for any damages allegedly caused by the unavailability, timeliness, or accuracy of the Website, Services, Software, or Content.

The Website, Services, Software, or Content may contain references to specific Innr Products and/or Services that may not be (readily) available in a particular country. Such references do not imply or warrant that those Innr Products or Services are or will be available at any time in any particular country.

Data Rights

Personal Data is processed subject to our Privacy Policy, in accordance with the EU GDPR, EU Data Act, and other applicable laws.

Most Innr Products are “Connected Products” as defined by the EU Data Act. Innr provides “Data Notices” for various types of Innr Products, detailing the “Product Data” and “Related Service Data” and your rights regarding that data.

Intellectual Property Rights

Copyright and all other proprietary rights in the Website, Services, Software and Content excluding User Content rests with Innr Lighting B.V. or its licensors. All rights in the Website, Services, Software and Content excluding User Content not expressly granted herein are reserved. Except where explicitly indicated otherwise, the Website, Services, Software and Content may be used as intended for personal non-commercial use only. Any other use including without limitation distribution, reproduction, modification, display or transmission for non-personal or commercial use without the prior written consent of Innr is strictly prohibited. All copyright and other proprietary notices shall be retained on all reproductions.

Subject to these Terms, Innr hereby grants you a non-transferable, non-exclusive right (without the right to sublicense) to access and use the Services and Software for controlling and monitoring your Innr Smart Lighting System and for using Innr Products either standalone, in an Innr Smart Lighting System, or in the smart home or smart lighting systems of other providers.

The rights granted herein are subject to the following restrictions: (i) you agree not to license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Website, Services, Software or Content; (ii) you agree not to modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Website, Services, Software or Content; (iii) you agree not to access the Website, Services, Software or Content in order to build a similar or competitive service; (iv) except as expressly stated herein, no part of the Website, Services, Software or Content may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means; (v) you agree not to upload, transmit, or distribute any computer viruses, worms, or any software intended to damage or alter a computer or communication network, computer, handheld mobile device, data, or any other system, device or property; (vi) you agree not to interfere with, disrupt, or attempt to gain unauthorized access to, the servers or networks connected to the Website, Services, Software or Content, nor violate the regulations, policies, or procedures of such networks; (vii) you agree not to access (or attempt to access) any part of the Website, Services, Software or Content by means other than through the interfaces provided by Innr; and (viii) you agree not to remove, obscure or alter any proprietary rights notices (including copyrights and trademark notices) which may be contained in or displayed on the Website, Services, Software or Content. Any future release, update, or other addition to functionality of the Website, Services, Software and Content shall be subject to these Terms.

Any Software made available for download from or through this Website or the Services is licensed subject to the terms of any applicable license agreement. Except as set forth in the applicable license agreement, the Software is made available for use by end users only and any further copying, reproduction or redistribution of the Software is expressly prohibited. WARRANTIES, IF ANY, WITH RESPECT TO SUCH SOFTWARE SHALL ONLY APPLY AS EXPRESSLY SET FORTH IN THE APPLICABLE LICENSE AGREEMENT. INNR HEREBY EXPRESSLY DISCLAIMS ALL FURTHER REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE OR NON-INFRINGEMENT WITH RESPECT TO THE SOFTWARE.

User Content

With the exception of photos, videos and text uploaded as part of a request for Customer Service, including by e-mail or as Feedback in the Support section of the App, all User Content will be treated as non-confidential. You retain ownership of your User Content. You hereby grant to Innr a worldwide, irrevocable, royalty free, non-exclusive, sublicensable and transferable license to use, reproduce, prepare derivative works of, distribute, publicly perform, publicly display, transmit, commercially exploit and publish your User Content, on the Website, in the Services, or in other marketing or public relations materials in any and all media, anywhere in the world, without obligation for compensation, and free of any moral rights, intellectual property rights and/or other proprietary rights.

Photos, videos and text uploaded as part of a request for Customer Service will be used for the sole purpose of providing the requested Customer Service.

You will use reasonable efforts to scan and remove any viruses or other contaminating or destructive features before submitting any material as User Content. You shall not transmit chain letters, pyramid schemes, surveys and solicitations. You shall not forge headers or manipulate identities or other data in order to disguise the origin of any material and/or User Content, or gain unauthorized access to our Website, Services, Software or Content. You shall not interfere with or disrupt our websites, servers or networks or take any action that imposes an unreasonably or disproportionately large load on our infrastructure.

You affirm, represent and warrant that the User Content submitted does not infringe any proprietary right of another, such as but not limited to copyright, trademark or patent, or any confidentiality obligation. You acknowledge and agree that any of your ideas, submissions or discussions or any other User Content provided by you that is not the subject of intellectual property right protection may be used by any other contributor without compensation or attribution.

You agree to indemnify and hold harmless Innr, its partners and suppliers and each of their respective officers, directors, employees, shareholders, legal representatives, agents, successors and assigns, from and against any damages, liabilities, costs and expenses (including reasonable attorney and professional fees and litigation costs) that arise out of the posting or transmission of any content, message, data, material or any other User Content you submit to Innr.

You shall be solely responsible for your own User Content and the consequences of posting, submitting and/or publishing it. Innr may, but is not obligated to, review and monitor User Content before and/or after it is submitted. However, you acknowledge that it is impossible for Innr to monitor or review all User Content. Without limitation, Innr will not and cannot be held responsible for the accuracy, completeness, quality or validity of User Content posted by third parties.

Innr does not endorse any User Content or any opinion, recommendation, or advice expressed therein, and Innr hereby expressly disclaims any and all liability in connection with User Content. Innr has the sole right and ability to edit and/or remove any User Content that is objectionable, improper or otherwise in breach of these Terms for any reason at any time without notice or consent and at its sole discretion.

Third Party Content

The Website, Services, Software or Content may provide links to other websites of third parties that are not under the control of Innr, and other websites may contain links to Innr's Website, Services, Software or Content. Innr is in no way responsible for the content of any website owned by a third party that may be linked to the Website, Services, Software or Content via hyperlink, regardless of whether such hyperlink is from the Website, Services, Software or Content to a third party, or vice versa. Innr provides such links only as a convenience to the user of this Website, and the inclusion of any link on our Website, Services, Software or Content to another website is not an endorsement of such other website or its content and no judgment or warranty is made with respect to the accuracy, timeliness, or suitability of the content of such website.

Open Source

Certain items of independent, third party code may be included in the Website, Services, Software or Content, that are subject to the GNU General Public License (“GPL”) or other open source licenses (“Open Source Software”). The Open Source Software is licensed under the terms of the license that accompanies such Open Source Software. Nothing in these Terms limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable end user license for such Open Source Software.

Limitation of Liability

Although care has been taken to ensure the accuracy of the information on this Website, Innr assumes no liability therefor. THE WEBSITE, SERVICES, SOFTWARE, AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE”. INNR HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT, OR AS TO THE OPERATION OF THE WEBSITE, SERVICES, SOFTWARE, OR CONTENT. Innr does not warrant or make any representations as to the security of the Website nor that the Website, Services, Software or Content, or the servers which make them available will be and remain available uninterrupted and error-free, nor that electronic communications sent by Innr are free from viruses or any other harmful elements.

Any material downloaded or otherwise obtained, subject to these Terms, through the use of the Website, Services, Software or Content is done at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that could result from the download of any such material.

IN NO EVENT SHALL INNR BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, CONTRACT, REVENUE, DATA, INFORMATION OR BUSINESS INTERRUPTION) RESULTING FROM, ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE THE WEBSITE, SERVICES, SOFTWARE, OR CONTENT, EVEN IF INNR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ANY ACTION BROUGHT AGAINST INNR PERTAINING TO OR IN CONNECTION WITH THE WEBSITE, SERVICES, SOFTWARE, OR CONTENT MUST BE COMMENCED AND NOTIFIED TO INNR IN WRITING WITHIN ONE (1) YEAR AFTER THE DATE THE CAUSE FOR ACTION AROSE.

If you live in a country or state that does not allow (part of) the foregoing exclusions or limitations of liability or any part of the disclaimers of warranties above, such exclusions or limitations will apply to you only to the extent such exclusions or limitations are allowed and they shall be limited to the extent required by applicable law.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of The Netherlands. Any dispute, claim, or cause of action arising out of, relating to, or in connection with these Terms or your use of the Website, Services, Software, or Content, including any dispute relating to the existence or applicability of these Terms, shall be submitted to the exclusive jurisdiction of the competent courts in Amsterdam, The Netherlands. Notwithstanding the foregoing, if you are a consumer residing in the European Union, you may additionally bring proceedings in the courts of the country where you reside.

IF YOU ARE A RESIDENT OF THE UNITED STATES, YOU AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS SHALL BE SETTLED BY BINDING ARBITRATION. THE PARTIES SHALL MUTUALLY AGREE ON A NEUTRAL ARBITRATOR AT THE TIME OF THE DISPUTE. IF THE PARTIES CANNOT AGREE ON AN ARBITRATOR WITHIN THIRTY (30) DAYS OF A REQUEST FOR ARBITRATION, EITHER PARTY MAY PETITION A COURT OF COMPETENT JURISDICTION TO APPOINT ONE. YOU AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU ACKNOWLEDGE THAT YOU ARE WAIVING YOUR RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable. If modification is not possible, the relevant provision shall be deemed severed from these Terms, and the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.